Refund policy

Day by day, we are dedicated to provide you diverse products with one-of-a-kind materials to celebrate moments, to tell your personal stories or to gift your important people in your life. Also, we effectively trained our staff as well as collaborated with our strategic partners to deliver professional yet strongly individualized customer experience.

If for any reason you are not satisfied with your order, please let us know. We'll handle your issue on a case-by-case basis to make it right.

You should contact our support team by sending email to autismtrendy@gmail.com within 30 days of product delivery. The more information you have about the cause of the problem, the more easily you can help to resolve it. To expedite your request, please include the following information:

- Name On Order

- Your Order Number

- A detailed description of the problem

- Some photos illustrating the issue

- Whether you would prefer a replacement or refund

Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.

Order Cancellation

We cannot make any cancellations for any orders after your order has reached production. This is due to the nature of creating customized products that are created by our vendors once it has reached this step in the process. Our vendors typically begin production of your item within 12 hours of your order being submitted and we cannot guarantee that the manufacturer will see our request to cancel or change the address.